Refund Policy
We have high quality control standard to make sure all the products we ship in perfect conditions, however, a return or an exchange request is unavoidable.
We suggest to check your package upon arrival. In case there is a damage in transmit.
Return/Exchange Guidelines
To make return/exchange service as easy as possible, please follow the guidelines as below:
1: Please contact with our customer service to get a return/exchange authorization and return address within 10 days upon receipt.
2 : Only if our products have quality problems, we will accept return request.And please allow a little bit color and size difference.
3 : All returned products must be in their original condition, unworn, unwashed, with original tags and the panty protective strip intact.
4:We didn't accept C.O.D service,customer is responsible for the return shipping fee.Return shipping charges are non-refundable.
5: Please put a paper into the parcel ,writing your order number,or we may not know which parcel is yours.
6: After you send the parcel ,please give us the tracking number,thanks a lot.
7:After our warehouse staff receive the parcel,check items all good,we will arrange refund.
8:We are not responsible for missing, damaged, or packages lost in transit.
If you have any questions, please contact us PunkTrendy;